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Shipping and Return Information

Shipping and Return Information

Click here for our returns policy.

Shipping

Shipping uses USPS or UPS, we really recommend that you choose the flat rate priority shipping from USPS as this gives you the best possible rate for heavy materials such as mosaic. Each flat rate box holds approximately 20lbs which is around 14-16 sheets of tile (this varies due to thickness and material).

Pickup

You are invited to pick up your prepaid online orders at Mosaic Trader USA, located at:

116 N Roosevelt Ave

Unit 133

Chandler, AZ

85226

Please email to make an appointment: info@mosaictraderusa.com

 

Returns

Merchandise will be accepted for return within 30 days of purchase. This excludes closeouts and special orders. Merchandise must be unused and in new condition. All returns are subject to a 25% restocking fee. You are responsible for all the shipping costs of the order (to you and from you). Please email us for authorization and instructions before returning any item.

Address your return to:

Mosaic Trader USA- Returns

116 N Roosevelt Ave

Unit 133

Chandler, AZ

85226