Our main warehouse is in Europe and we have regular air shipments, if we do not have the product you need then please let us know and we will try to put it on the next scheduled delivery. Even though we are a small company operating out of a warehouse in Phoenix, Arizona, we try our best to keep a deep supply of stock.
Unfortunately we are not open to the public for shopping as we do have the required licenses and insurance. Currently due to the Corona virus we are not allowing pick-ups of orders at our warehouse.
We prefer to answer questions about orders, products and other issues by email, we check throughout the day and answer very quickly: email@example.com
We are shipping all online orders due to social distancing measures no pick up are allowed. I am very sorry about this but health and safety come first.
At Mosaic Trader USA we use USPS flat rate priority shipping as this gives the best possible rate for heavy materials such as mosaic. We ship internationally using USPS International Priority. If you have a courier account we are happy to use that.
Each flat rate box holds approximately 10kg (22lbs) of loose tile or 14-16 sheets (this varies due to thickness and material). Please see our chart for rates.
Some products cannot fit into a flat rate box and incur extra shipping costs e.g. Tile Grids. To help calculate this we have artificially inflated the weight but we may have to charge extra shipping depending on the shipping region. All of our products must be assigned a weight as this is used to calculate shipping. We do our best to be as accurate as possible but if there is any discrepancy or uncertainty please contact us and we will do our best to clear it up.
You may pick up your prepaid online orders when they are prepared at:
Mosaic Trader USA,
116 N Roosevelt Ave, Unit 133
Please email first to make an appointment: firstname.lastname@example.org
Merchandise will be accepted for return within 30 days of purchase. This excludes sale items, closeouts and special orders. Please remember that if an item is broken in transit that this is at your own risk. We pack as well as possible but items made of glass and ceramic are fragile. Merchandise must be unused and in new condition. You are responsible for all the shipping costs of the order (to you and from you). Please email us for authorization and instructions before returning any item.
Address your return to:
Mosaic Trader USA - Returns
116 N Roosevelt Ave, Unit 133
Chandler, AZ, 85226
Please click here for the domestic and international shipping rate chart.
We carry a wide selection of quality mosaic tiles and supplies. If you do not see what you are looking for please email us a picture to email@example.com.
The pictures on this website are provided to assist in making color choices, we take the pictures using a Canon camera and they are edited on a Macbook Pro but they are not guaranteed to be an exact image. They are chosen to best represent the color and finish, however the appearance of the actual product may vary due to the following:
the search engine, color settings or type of device used to view the website
limitations of photography
the limitations of viewing photos at website resolutions
the limitations and/or variations intrinsic to viewing photos on monitors or screens
dye lot variation. Each batch of a color may potentially vary. Please buy all that you need of one batch to complete a project as we cannot color match from batch to batch.
We design and manufacture a range of products that are exclusive to us. Additionally we buy from several renowned suppliers in the mosaic world. All of our products are offered at factory direct pricing.
Winckelmans: This is heritage French quarry tile and porcelain of the finest quality, manufactured since 1894 by the original Winckelmans family. The porcelain range has 36 colours that mimic the natural beauty of stone. The Winckelmans name has become synonymous with porcelain quality worldwide. The production plant in Lille, France, manufactures over 600,000 square metres of tiles each year.
Mosa: The best color range in 6x6 inch ceramic high gloss wall tile from Royal Dutch Mosa of Limburg. Recognised for incredible color consistency and quality.
Cinca: Portugal’s fame a a center for ceramics is well known. This brand of stoneware tiles are everything we expect from this strong tradition. They are durable, high quality and affordable in a huge range of colors.
Smalti and Millefiori: There are only a handful of manufacturers of traditional Italian smalti and millefiori left and we buy from many of them. Our smalti is for Dona of Spilimbergo and our glass rods and millefiori is from Effetre of Murano. We also carry emaux from Albertini of Paris.
Tools: Leponitt has rightfully received accolades for its glass cutting tools and their wheeled nipper is the single most popular cutting tool in a mosaic artist’s tool box. Our generic wheeled nipper is lighter weight and is a good choice for the hobbyist.